ChatGPT Prompts for Customer Service

Returns policy that protects you without scaring buyers off. Describe your product — get clear, fair terms in plain language, not legal scare-text.

Stop rewriting the same support replies. Tell it your common questions — get a library of on-brand, editable response templates that still sound human.

Nasty review or tricky comment? Paste it — get a reply that's calm, makes you look good, and defuses it instead of pouring gas on the fire.

Churn is quietly killing growth. Describe your product and what you know — get the likely reasons people cancel and the fixes that keep them, ranked.

An angry message and you need to cool it down fast. Paste it — get a calm, human reply that takes the heat out and moves toward a fix, without caving or escalating.

Every unanswered question is a lost sale. Describe your product — get the FAQ that kills buyer doubts and the objections you didn't know they had.

Handle refunds and cancellations without losing the relationship. Tell it the situation — get a reply that's fair and gracious, with a soft save attempt that isn't pushy.