Ask Happy Customers for a Review (and Actually Get One)
The message that turns a satisfied customer into a 5-star review without feeling pushy.
Good review or brutal one — respond in a way that wins over the next customer reading it.
Help me reply to a customer review for my local business. My business: [TYPE — e.g. plumber, salon, café] The review: [PASTE IT] Rating: [STARS] Write a reply that: sounds like a real person, not a corporate script; thanks them specifically (reference what they mentioned); and for a negative review, takes the high road, acknowledges the issue without groveling or making excuses, and moves it offline to fix. Remember the audience isn't the reviewer — it's the next customer reading it. Keep it short. Give me a version for a 5-star and a version for a 1-2 star. No 'we value your feedback' clichés.
Replace these placeholders with your own values: