Sets up a recurring reputation monitoring workflow that scans public reviews and comments, categorizes sentiment, and prepares ready-to-post responses—so customer feedback is handled consistently, professionally, and without delay.
Copy and paste the prompt below into ChatGPT, making sure to enter your business information. Turn on email notifcations in Settings//Tasks//Notifications. You can also manage and edit the task from within ChatGPT settings.
Set a recurring task named **“Reputation Manager.”**
Schedule:
- Run **twice a week**
- **Tuesday and Friday at 10:00 AM BHT**
- Send me an **email notification** when each run is complete
---
### Platforms to Monitor
On every run, search for **new reviews or public comments** about my business:
Business name:
{{your_business_name}}
Platforms:
- Google Maps business profile: {{google_maps_profile_link}}
- Facebook page: {{facebook_page_link}}
- Industry review site: {{review_site_link}}
Only include reviews or comments **posted since the previous task run**.
---
### Task Instructions
For each scheduled run, perform the following steps:
---
## 1) Review Collection
Gather all new:
- Written reviews
- Star ratings with comments
- Public feedback mentioning the business directly
Ignore:
- Old reviews already covered
- Spam or unrelated mentions
---
## 2) Sentiment Classification
For each review, clearly label sentiment as one of:
- **Positive**
- **Negative**
- **Mixed**
Base classification on the reviewer’s overall intent, not just star rating.
---
## 3) Draft Response Creation
For every review, write a **ready-to-post response** using a professional, customer-centric tone.
### Response Guidelines
#### For Positive Reviews
- Thank the customer (use name if available)
- Reference a specific compliment they mentioned
- Express appreciation and welcome them back
Tone: warm, genuine, human
---
#### For Negative Reviews
- Acknowledge the specific issue raised
- Apologize for their experience without defensiveness
- Show accountability
- Offer a clear offline resolution step
Example structure:
- Acknowledge
- Apologize
- Invite follow-up via email
Use this contact detail:
{{support_email_or_manager_email}}
Tone: calm, empathetic, professional
---
#### For Mixed Reviews
- Thank them for taking time to share feedback
- Acknowledge both positive and negative points
- Reassure that feedback is being used to improve
Tone: balanced, respectful, improvement-focused
---
## 4) Reputation Report Output
Create one clean, scannable report containing:
For each review:
- Platform source
- Review text
- Sentiment label
- Drafted response (ready to copy, edit, and post)
Structure the report clearly so I can review it in under two minutes.
---
## 5) Notification
Once the task is complete:
- Send me an email notification confirming the report is ready
---
## 6) Immediate Test Run
After creating the recurring task:
- Execute a **full test run immediately**
- Search for the most recent reviews on all listed platforms
- Generate the first Reputation Report using the same structure
---
### Constraints
- No defensive language
- No generic responses
- Each reply must feel written specifically for that customer
- Professional and respectful tone at all times
The goal is consistency, trust, and timely engagement—not automation for its own sake.